Murphy Walsh Management Group

• A leader who is skilled at building, leading and motivating teams.
• A strategist who creates vision, strategic direction and accountability.
• A turnaround and change agent who delivers new business results.
• A sales leader experienced in the sale of the intangible.
• A skilled negotiator of acquisitions, partnerships, and alliances.
• An advocate for service culture with business discipline.

• Executive experience includes healthcare, health-related and service; for-profit and not-for-profit; public and private; American and Canadian companies.
• Skills include leadership, turnaround and change, business development and finance. Highly successful in strategy, financial performance, sales, and negotiation.
• Operational accountability has included $550 million in revenue (U.S.), 30,000 employees, and 10,000 properties in 44 states.
• Governance experience has included 23 Boards of Directors and 4 roles as Chairman. Achieved the Chartered Director (C.Dir.) designation.

• EC Murphy Walsh is a partnership between executive Grant B. Walsh and management author, educator and consultant, Emmett C. Murphy, PhD.
• A healthcare consulting firm providing strategic thinking, talent strategies, performance improvement, leadership intervention, and turnaround and change.
• EC Murphy Walsh also provides effective governance consultation and performance improvement consultation and management services.
• For information and references, see the website at www.ecmurphywalsh.com.

• Adjunct Professor in Executive Education teaching Strategy, Governance, and Talent Progression Planning™.

• Led the change and growth to be the market leader.
• Negotiated management outsourcing contracts with academic medical centers.
• Developed a $26 million, 210 bed long term care residence.
• Acquired 5 home health agencies with a strategy to consolidate a fragmented industry.
• Secured significant charitable contributions for capital projects.
• Recognized for quality and fiscal responsibility.
• Formed affiliations, alliances, and dramatically elevated corporate profile.

Executive Vice President, 1998
ServiceMaster Management Services, Downers Grove, IL

• Reported to the Vice Chairman of The ServiceMaster Company
• Improved the performance of R & D, Manufacturing, Purchasing, Central Support Services, ISO 9001, and the CMI Insurance Company, Milwaukee, WI.
• Consolidated the national infrastructure to concentrate resources for prioritized allocation. Resources included engineering, design and construction, energy performance contracting, plant operations and maintenance, biomedical engineering and radiology, logistical management, custodial services, laundry and linen support, and food service management.

Executive Vice President, 1995 - 1998
ServiceMaster Education Management Services, Downers Grove, IL

• Responsible for operations of outsourced management services to 300 universities, colleges, and school districts in 44 states. Accountable for $550.0 million (U.S.) in revenue, 30,000 employees, and 10,000 locations.
• Accountable for business-to-business, intangible, relationship sales which were complex and long term, e.g. service agreement with Houston Independent School District was a $215 million agreement over a 5 year period.
• Improved standards of performance for revenue growth, quality, and profitability. Closed large sales and retained customers. Increased customer contract retention to 97% with contracts renewed for periods of 5 to 10 years.

Chief Executive Officer, 1990 - 1994
ServiceMaster of Canada Ltd., Mississauga, ON

• Responsible for national outsourced management services in healthcare, education, and business and industry.
• Accountable for senior level sales in healthcare, education and business and industry across Canada including London Health Sciences and Halifax School District. Sales of outsourced management services were up to $40 million.
• Strengthened revenue and profitability while establishing a national presence through the merger of Canadian ServiceMaster entities.
• Member, Board of Directors, Canclean Ltd., master franchisor of 180 businesses.
  

• Strategic Negotiation, Deal making for the Long Term
• Changing the Game: Negotiation and Competitive Decision Making
• Making Corporate Boards More Effective
• Governing for Non-profit Excellence
• Compensation Committee: Preparing for the Challenges Ahead
• Audit Committees in a New Era of Governance

• Caritas Christi Health system, Boston, MA, for the Archdiocese of Boston, including executive evaluation, governance, and performance improvement.
• Our Lady of Mercy Medical Center, Bronx, NY, for the Archdiocese of New York, including executive evaluation and performance improvement.

• Presented by the Board of Directors "in appreciation of your extraordinary leadership, devotion and commitment to St. Peter's Health System."

• CEO Leadership "Pinnacle Award" presented to the CEO who has supported the profession resulting in the dramatic elevation of corporate profile in the community.

• Chairman's Leadership Award presented by the Board of Directors for outstanding contribution to the growth and sustainability of St. Peter's.

• Appointed by the Chairman and President / CEO to Delta Phi Epsilon, the senior executive honor society for executive development, enterprise strategic thinking, and succession planning.

• Leadership award presented in appreciation of the significant contribution made to public educational leadership in Canada.

• Elected as Member of the Honorary Board of Directors for Life.

• Hobart Jackson Award presented - "for leadership in the advancement of women and minorities in management."

• Meritorious Service Award, the Association's highest honor, presented - "in recognition of outstanding service in the field of aging."